Privacy Policy

Privacy Policy – Limitless Solar Solutions

Effective Date: 24 January 2025

At Limitless Solar Solutions, we respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, request a solar quote, book a solar service, or engage with our residential and commercial solar services throughout Brisbane, the Sunshine Coast, North Brisbane, Moreton Bay, and surrounding Queensland areas.

By using this website, you agree to the terms outlined in this Privacy Policy.

Who We Are

Limitless Solar Solutions is a Queensland-based provider of:

Website:
https://limitlesssolarsolutions.com.au

Phone:
1300 538 498

Information We Collect

We may collect personal information when you:

Submit a quote request
Contact us through our website
Request a solar consultation
Book a solar service or inspection
Subscribe to updates or marketing communications
Leave comments on blog articles
Interact with our website

The information we may collect includes:

Full name
Phone number
Email address
Property address
Business details
Solar system information
Energy usage information
IP address
Browser and device information
Website usage data

Where relevant, we may also collect property or solar system information required to provide accurate recommendations, servicing, maintenance, compliance checks, or renewable energy solutions.

How We Use Your Information

We may use your information to:

Provide solar quotes and consultations
Deliver residential and commercial solar services
Respond to enquiries
Schedule installations, maintenance, and repairs
Improve our website and customer experience
Send service updates or marketing communications
Improve website functionality and performance
Comply with legal obligations

We only collect information that is reasonably necessary to provide our services and operate our business effectively.

Cookies & Website Tracking

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

Cookies may help us:

Understand visitor behaviour
Improve website usability
Remember user preferences
Measure website traffic and engagement
Deliver relevant marketing and advertising

You can choose to disable cookies through your browser settings; however, some website functionality may be affected.

Google Analytics & Third-Party Services

We may use trusted third-party tools and services, including:

Google Analytics
Google Search Console
Google Ads
Meta/Facebook advertising tools
Spam detection services
Website hosting providers
CRM and email marketing systems

These services may collect non-personal browsing data, device information, and website interaction data in accordance with their own privacy policies.

Embedded content from third-party websites (such as videos, maps, or social media feeds) may also behave as if you visited those external websites directly.

Comments & User Content

When visitors leave comments on the website, we may collect:

Information entered into the comment form
IP address
Browser user agent data

This information helps detect spam and maintain website security.

If you use Gravatar, an anonymised version of your email address may be shared with the Gravatar service. You can view their privacy policy here:

https://automattic.com/privacy/

Media Uploads

If you upload images to the website, we recommend removing embedded location data (EXIF GPS), as website visitors may be able to extract location information from uploaded files.

Data Storage & Security

We take reasonable steps to protect your personal information from:

Unauthorised access
Loss
Misuse
Disclosure
Alteration

Our website may use security technologies including SSL encryption, secure hosting environments, spam protection, and software security measures to help protect user data.

While we take reasonable precautions, no online transmission or storage system can be guaranteed to be 100% secure.

Marketing Communications

If you subscribe to marketing communications or submit a quote request, we may occasionally send you:

Solar industry updates
Promotional offers
Renewable energy information
Company news
Service reminders

You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.

Data Retention

We retain personal information only for as long as necessary to:

Provide services
Meet legal obligations
Resolve disputes
Maintain business records
Improve customer support

Comments and related metadata may be retained indefinitely to assist with follow-up moderation and spam detection.

Your Rights

Under Australian privacy laws, you may request to:

Access personal information we hold about you
Correct inaccurate information
Request deletion of personal information
Withdraw consent to marketing communications

Some information may need to be retained for legal, administrative, warranty, taxation, or security purposes.

To make a privacy-related request, please contact us using the details below.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Legal updates
Business changes
Website improvements
Service updates
Technology changes

Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Limitless Solar Solutions

Phone: 1300 538 498